Last Updated: 2026-02-14
Terms and Conditions for Payment
By enrolling in The Star Project Canada, you agree to the following Terms and Conditions. These outline your rights and responsibilities and help us deliver a safe, inspiring, and professionally run theatre experience for every child.
Membership & Payment Terms
1. Payment Schedule
Courses, projects, and workshop places must be paid for in advance. Once payment is made, you are securing and committing to your child’s place. This payment is non-refundable and non-transferable.
2. Show & Kit Fees
– After-school programmes and workshops may incur an additional charge for show tickets (usually around £5 per person).
– Kit purchases (uniform, etc.) are payable separately and can be ordered via our website
– Workshop weeks may include extra charges: $10 per ticket and £20 per person for a welcome goodie bag, which includes a workshop t-shirt. Workshop t-shirts will be delivered directly to the project.
Cancellations, Refunds & Notice
4. Cancellations & Notice Period
Once a project or workshop is booked and confirmed, we cannot offer a refund for cancelled places or a change of mind.
5. Refund Policy
– No refunds are given for missed classes due to illness, holidays, or other commitments.
– If The Star Project cancels a class (outside of scheduled holidays), a credit will be applied or an alternative session will be offered (virtual or in person).
– No refunds or credits will be issued if you choose not to attend a course or workshop after payment.
– Refunds are not available if your child changes their mind.
– If a refund is agreed, a £10 administration fee may be deducted for payments processed via PayPal or BACS.
Attendance, Absence & Lateness
6. Attendance
– Children must arrive on time.
– Latecomers must wait until an appropriate time to enter.
– Students arriving more than 15 minutes late may not be admitted.
– Good attendance is essential. Students missing 3+ sessions per term without reason may lose their place, as this affects rehearsals.
7. Illness & Injury
– Children must not attend if unwell or carrying a contagious illness (e.g., chickenpox, head lice, flu, or COVID-19 symptoms).
Supervision & Child Safety
8. Supervision While On Site
– Children are always supervised while on the premises.
– Toilet breaks are monitored by staff or assistants.
– Students must ask permission before leaving class.
9. Child Collection & Late Pick-Up
– Children must be collected promptly at the end of class.
– Late collection charges apply:
– 5+ minutes: No charge
– 10+ minutes: $10
– 20+ minutes: $20
– 30+ minutes: $30
– 45+ minutes: $40
– 60+ minutes: $100
– If a child is left more than 1.5 hours, charges double.
– If no parent/guardian or emergency contact can be reached, and no authorised adult is available to stay, The Star Project will follow safeguarding procedures. This may include contacting Children’s Social Care or, if necessary, the police, to ensure the child’s safety.
Uniform & Behaviour
10. Uniform
– Students must wear:
– Top: Plain black or The Star Project t-shirt
– Bottom: Plain black leggings or tracksuit bottoms (no jeans, trousers, dresses, or skirts).
– Shoes: Black jazz shoes or black plimsolls with black socks.
– No logos or branded clothing from other dance/theatre schools.
– Uniform must be clearly labelled.
– No jewellery (including earrings).
– Hair must be tied back.
11. Second-Hand & Donations
– Second-hand shoes and clothing may be available at discounted prices.
– Donations of good-quality dancewear are welcome and may be resold or lent to students in need.
Behaviour & Code of Conduct
12. Code of Conduct
– Racist, sexist, or offensive behaviour/language will not be tolerated.
– The Star Project reserves the right to terminate membership without notice or refund for breaches of conduct.
– All staff, parents, and students must follow our Code of Conduct.
– Staff must not be contacted on personal social media or personal channels—only via the correct SAP communication channels (this applies even after they leave the company).
– No pets are allowed on the premises.
Shows, Bookings & Priority Enrolment
13. Performances
– Parents/carers may be invited to one class or show per term.
– Costumes and props are provided where possible, but parents may be asked to supply basic accessories or contribute to costs.
14. Booking & Enrolment
– No drop-in classes—sessions must be booked in advance.
– New students may join mid-term if space allows and with management approval.
15. Priority Booking
– A 2-week priority booking window is given to current students before enrolment opens to the public.
– Booking order of priority:
1. Current students (same course)
2. Current students (new/extra course)
3. Siblings of current students
4. Waiting list members
Waiting List & Place Commitment
16. Waiting List
– Places are offered in order of registration.
– The first family to confirm receives the place.
17. Commitment to Place
– Places are allocated on a first come, first served basis.
Contact & Emergency Information
18. Communication
– The emergency Star Project mobile is held by the Director and shared at registration.
– Best contact methods:
Full Team: Info@thestarprojectcanada.com
Jo- Director : director@thestarproject.info whatsapp text or call +12897070804 : with email or text Use subject line “URGENT – CHILD IN CLASS”.
Online Classes, Severe Weather & Force Majeure
19. Online Provision
– In the event of severe weather or force majeure, classes may be delivered virtually instead of in person.
– No refunds or credits will be offered in these circumstances.
– In case of government-mandated closures, classes will continue via video conferencing.
– Children isolating but well may join virtually.
– If a child is unwell and unable to attend, the session will be considered missed with no refund.
Legal & Liability
20. Legal & Safety Responsibilities
– The Star Project is not responsible for loss or damage to personal belongings.
– We accept no liability for injuries sustained during classes.
– Parents must notify us of any changes to their child’s medical or personal information and SEND needs.
Our Staff
21. Qualified & Trained Team
– All staff, including cover teachers, are Police-checked and experienced.
– Volunteers and placement trainees are also Police-checked.
– A qualified first aider is always on site.
Payment Conditions & Late Payment
22. Payment Policy
– Full payment must be received before the start of term to secure a place.
– Failure to pay may result in loss of place or restricted class access.
– Non-payment may be referred to a debt collection agency.
Fee Increases
23. Price Changes
– Fees may increase annually in line with inflation and business costs.
– The Star Project may not provide individual notice of fee changes.